This version of GitHub Enterprise Server will be discontinued on 2026-08-25. Discontinued releases are not supported. No patch releases will be made, even for critical security issues. For better performance, improved security, and new features in GitHub Enterprise Server, see Overview of the upgrade process. For help with the upgrade, GitHub Enterprise Support.
GitHub Support documentation
GitHub offers different levels of support with each product, including community forum support and limited email support for everyone, full email support for all paid products, and 24/7 email and callback support with a service level agreement (SLA) if your account includes GitHub Premium Support.
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About GitHub Support
You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.
Creating a support ticket
You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.
Using Copilot in GitHub Support
You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.
Articles
About Copilot in GitHub Support
Copilot in GitHub Support can help you by providing answers to a wide range of questions about GitHub's products and features.
About GitHub Premium Support
GitHub Premium Support is a paid, supplemental support offering for GitHub Enterprise customers.
About GitHub Special Events Support
Special Events Support is an optional support offering for GitHub Enterprise customers who need dedicated assistance during critical events.
About GitHub Support
You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.
About ticket priority
Support tickets are assigned a priority based on the circumstances of the issue and impact to you and your team.
Creating a support ticket
You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.
Getting your enterprise started with the GitHub Support portal
Learn how to start using the GitHub Support portal for issues related to your enterprise.
Providing data to GitHub Support
Since GitHub Support doesn't have access to your environment, we sometimes require some additional information from you.
Using Copilot in GitHub Support
You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.
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